supportcenter.jpmascaro.comSolid Waste Services, Inc. - Mascaro Support Center Software

-- English (U.S.) Home Register News Login Remember me Lost password Home -- Latest Updates Feb 7 Support Center Instructions Posted by Andrew Grigsby on 07 February 2019 08:28 AM Support Web Site: http://supportcenter.jpmascaro.com Support Center Email: support.center@jpmascaro.com Basic Instructions for submitting a Support Request Make Sure you include the informayion in step 1 through 5 if it applies; not including the information will slow down the process with providing assistance to you. 1. 3rd Party request are not accepted unless the 3rd person cannot access the computer and does not have a company issued cell phone. If someone has a request or a problem they need to submit there own request so it is logged in the system under their user name for tracking purposes. 2. Limit the Subject Line to 25 Characters or less 3. Describe in detail what you were attempting to do when the error or disagreeable results occurred. 4. If you received any error messages; type the complete error message into the Support Request/Email or take a screen shot and attach it to the Support request/email in a jpg format only . If you can’t get a screen shot on the computer take a picture using your cell phone or someone else’s and email it. 5. Your password to the application you are reporting the issue on (if any), always include your system password. 6. If you’re on a Citrix Session the server name you are logged into; you will find this in yellow letters just above the logo on the bottom of the screen. Read more » View all news Mascaro Support Center Software...